28 November, 2017
As a part of the Bank’s ambitious strategy to launch Wealth Management Services to HNI/UHNIs, Bank of Baroda is looking for Wealth Management professionals with proven skills and requisite experience in wealth management. PLEASE NOTE THAT 1. A candidate can apply for only one post under this project. 2. The process of Registration of application is complete only when fee is deposited with the Bank through On-line mode on or before the last date for fee payment. 3. Before applying, candidates should ensure that they fulfill the eligibility criteria for the post as on the date of eligibility. Short-listing and interview will be purely provisional without verification of documents. Candidature will be subject to verification of details/documents when the candidate reports for interview if called. 4. Candidates are advised to check Bank’s website www.bankofbaroda.co.in/careers.htm regularly for details and updates. Call letters/advices, where required will be sent by e-mail only. 5. Post qualification experience below 6 months in any organization would not be considered 6. Only Candidates willing to serve anywhere in India, should apply. VACANCIES AND OTHER DETAILS IN RESPECT OF VARIOUS POSTS Sl No POST Vacancies Age (as on 12.12.2017) Education Qualification* (as on 12.12.2017) Post Qualification Experience (as on 12.12.2017) 1 Group Head 4 Min – 35 Yrs Max – 50 Yrs 2 Year Full Time, MBA or equivalent, from reputed Colleges. Minimum 10 Years of relevant work experience in financial services, Investment advisory and Private banking out of which minimum 8 Years of experience in Wealth Management. Should have managed large Management Team. Excellent Knowledge of Equity Products, PMS, Mutual Funds and Advisory Should have Exposure to CRM Proven track record of High Performance and Leadership Should have relevant work experience at national level with large Wealth Management organisations Should have managed a large team of relationship managers & Team Leads at national level at least for 5 years. 2 Operations Head 1 Min – 35 Yrs Max – 45 Yrs 2 Year Full Time, MBA or equivalent, from reputed Colleges. Minimum 10 Years of experience in financial services, investment advisory and private banking out of which minimum 8 years of experience in setting up and Managing Mid Office, Back Office and Branch Operations of Wealth Management set up. Exposure on CRM platform for Wealth Management is preferred. Experience in handling trade and data for transactions across asset classes like equity, bonds, mutual funds and alternates. Should have managed a large operations team in Wealth Management business. 3 Territory Head 25 Min – 28 Yrs Max – 40 Yrs Graduate from Government recognized University or Institution, preferably 2 Year Full Time, MBA or equivalent, from reputed Colleges. Minimum 6 years of experience as a Relationship Manager in Wealth Management out of which minimum 2 years experience as a Team Lead. 4 Senior Relationship Manager 223 Min – 23 Yrs Max – 35 Yrs Graduate from Government recognized University or Institution, preferably 2 Year Full Time, MBA or equivalent, from reputed Colleges. Minimum 3 years of experience as a Relationship Manager in Wealth Management with leading Public / Private / Foreign Banks / Broking / Security firms. The candidate should have adequate experience in building and managing relationship with High Net Worth Clients [Clients having a minimum Total Relationship Value (TRV) of `.20.00 lakh]. 5 Acquisition Manager (Affluent) 41 Min – 22 Yrs Max – 35 Yrs Graduate from Government recognized University or Institution. Minimum 2 years of experience in acquisition of High Net Worth clients [Clients having a minimum Total Relationship Value (TRV) of `.20.00 lakh or more] in Wealth Management business with leading Public / Private / Foreign Banks / Broking / Securities firms and other financial institutions. 6 Client Service Executive 43 Min – 20 Yrs Max – 35 Yrs Graduate from Government recognized University or Institution. Experience in documentation requirements of financial products and good communications skills would be desirable * Education Qualification: a. Wherever the eligibility in education qualification is mentioned as MBA or equivalent, the course is required to be of 2 years duration and Full time. Course completed through correspondence/part-time/distance are not eligible. b. Preference will be given to candidates having IRDA certification and NISM certification for sales and distribution of insurance and mutual fund products respectively. The selected candidate will be required to sign an employment contract. Depending upon the Bank’s requirement the above vacancies may be available at one or more of the following centres: Ahmedabad, Bengaluru, Chennai, Delhi NCR, Hyderabad, Mumbai, Pune, Kolkata, Kanpur, Jaipur, Baroda, Surat and Lucknow. RESERVATION IN POSTS:- Grade/ Scale Total SC ST OBC UR PWD OC VI HI ID Group Head 4 0 0 1 3 0 0 0 0 Operations Head 1 0 0 0 1 0 0 0 0 Territory Head 25 4 2 6 13 1 0 0 0 Acquisition Managers 41 6 3 11 21 1 0 1 0 Client Service Executive 43 6 3 11 23 1 0 1 0 Senior Relationship Managers 223 33 17 60 113 3 2 2 0 2 Abbreviations stand for: SC – Scheduled Caste, ST – Scheduled Tribe, OBC – Other Backward Classes, UR- Unreserved, PWD – Persons With Disability, OC-Orthopedically Challenged, HI – Hearing Impaired, VI- Visually Impaired. Please note that change of category will not be permitted at any stage after registration of online application. NOTE: 1. Candidates belonging to OBC category but coming in the ‘creamy layer’ and/ or if their caste does not find place in the Central List are not entitled to OBC reservation and age relaxation. They should indicate their category as ‘GENERAL’ or GENERAL (OC/HI/VI) as applicable. 2. Caste certificate issued by Competent Authority on format prescribed by the Government of India will have to be submitted by the SC/ST candidates, if called for interview. 3. The number of vacancies including reserved vacancies mentioned above are provisional and vary according to the actual requirement of the Bank. 4. Maximum age indicated is for General category candidates. Relaxation in upper age limit will be available as detailed as under: Sl. No. Category Age Relaxation 1. Scheduled Caste/ Scheduled Tribe 5 years 2. Other Backward Classes (Non Creamy Layer) 3 years 3. Persons with Disability (PWD) 10 years 4. Ex-servicemen, Commissioned Officers including Emergency Commissioned Officers (ECOs)/ Short Service Commissioned Officers (SSCOs) who have rendered atleast 5 years military service and have been released on completion of assignment (including those whose assignment is due to be completed within one year from the last date of receipt of application) otherwise than by way of dismissal or discharge on account of misconduct or inefficiency or physical disability attributable to military service or invalidment 5 years 5. Persons ordinarily domiciled in the State of Jammu & Kashmir during the period 01.01.1980 to 31.12.1989 5 years 6. Persons affected by 1984 riots 5 years JOB PROFILE Position Roles and Responsibilities Group Head Defining and Implementing corporate strategy for the affluent segment in the area in line with corporate vision and plan Designing market and sales strategy for the area covering acquisition, management of existing client base, tracking and monitoring sales across business lines in his / her area Manage, coach and mentor territory managers in achieving their KRA’s and outperforming on the decided benchmarks Engage with key clients (Individual and corporates) and help in driving key business deals and transactions Build internal and external relationships to help create business development opportunities Foster a performance led and ethical culture in the area Conducting Individual and Joint Performance reviews for all profiles reporting to him /her Responsible for legal and compliance requirement being met in the region Operations Head Will be responsible for operations / client service through client service executives Responsible to evolve effective systems and procedures for effective and efficient client servicing. Liaise with Senior Relationship Managers, Territory Heads and Group Heads for enhancing customer relationships This position will coordinate the implementation of Wealth Management Solution Will be responsible for proper roll-out of wealth management solution within the Bank’s hierarchy. Territory Head Defining and Implementing marketing and sales strategies for the affluent segment in line with corporate vision and plan Designing, implementing and monitoring sales and services for RMs, AMA’s and CSE’s. To ensure that sales and service targets are assigned for RMs, AMA’s and CSE’s and respective performance against KRA is measured periodically and course correction undertaken if required Tracking and reporting sales performance across revenue line including transaction pipeline, acquisition results and market conditions Performance Measurement of RMs, Coaching and Mentoring the RMs and Acquisition Teams Achieve or exceed given Key Performance Indicators (KPIs) with key focus on acquiring New-To-Bank affluent customers through the team of AMA’s Manages sales leads being worked across products from identification and initial contact to closure, carefully tracking and actioning leads across the sales cycle Conducting research to understand target prospects, setting appointments, meeting key clients and consultatively offering the most appropriate proposition and services Generating new business opportunities from internal and external sources, including existing clients and other channels within the bank Conducting Individual and Joint Performance reviews for all profiles reporting to the TH Ensuring all legal and compliance requirement is met and all ROE’s are adhered to Keeping up-to-date on products, competition in the financial services space Building internal and external relationships and creating business development opportunities through referrals Senior Relationship Manager Will be responsible for revenues on Liabilities and wealth management products All banking service queries will be passed on to the Customer Service Executive (CSE) Review customer wealth needs and proactively engage with the customer to validate the understanding of his needs Review product penetration for the assigned client base, identify potential customers who can be sold tailored products to enhance product penetration Ensure coverage of all relationships through customer engagements, risk profiling and financial planning All loans and cross sell referrals will be passed on to the respective units. Organize customer events to enhance customer bonding Acquire new customers through converting referral leads Ensure that KYC/AML and other compliance norms are strictly adhered to Complete all mandatory certifications within 90 days of joining the role and continuously keep self-updated on changes in products, processes and compliance / regulatory norms Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them Acquisition Manager (Affluent)- (AMA) Acquiring New to Bank (NTB) affluent relationships for the Bank Present the various benefits and services of the Bank’s affluent proposition and new initiative to clients and prospects with an objective of acquiring new accounts Will also responsible for getting Net New Assets (NNA) to the bank (CASA, Investments, Referral products etc.) On-board and activate new relationships by liaising with branch relationship managers Organize events and prepare marketing materials for undertaking new acquisitions Telesales activity to affluent segment clients for activation and referrals Engage Branch Managers and Segment A Relationship managers to organize events and increase overall NTB for assigned branch Maintain relationships with internal stakeholders such as product managers to ensure attractive or exclusive offers for the affluent segment Client Service Executive Assist the Relationship Managers with miscellaneous administration of the client portfolio ensuring all documentation and customer files are maintained in accordance with policies and procedures Assist Relationship Manager to manage the Bank’s relationship with customers Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolios A. REMUNERATION: Remuneration offered will be on CTC basis as per market benchmarks and is negotiable based on candidate’s qualifications, experience and overall suitability for the respective posts. CTC will be fixed, however selected candidate will be eligible for Performance Linked Variable Pay which will be over and above the Fixed Salary but linked to the achievement of specific targets. 3 B. SELECTION PROCEDURE: Selection will be based on short listing and/or combination of written aptitude test and one or more rounds of Personal Interview and / or Group Discussion. Bank reserves the right to change (cancel/ modify/ add) any of the criteria, method of selection and provisional allotment etc. The Bank reserves its right to call for the GD/ PI, candidates in a ratio, at its sole discretion. Adequate candidates as decided by the Bank will be shortlisted based on their qualification, experience and overall suitability for Interview. The qualifying marks in test/Interview will be as decided by the Bank. A candidate should qualify in all the processes of selection, i.e. test and/or GD and/or PI (as the case may be) and sufficiently high in the merit to be shortlisted for subsequent allotment process. In case more than one candidate scores the cut off marks (common mark at cut off point), such candidates will be ranked according to their age in descending order. C. HOW TO APPLY: Candidates are required to have a valid personal email ID and Contact No. It should be kept active till completion of this recruitment project. Bank may send call letters for GD, interview etc. through the registered email ID. In case, a candidate does not have a valid personal email ID, he/she should create his/ her new email ID before applying Online. Under no circumstances, he/she should share/ mention email ID to/ or of any other person. a) GUIDELINES FOR FILLING ONLINE APPLICATION: i. Candidates will be required to register themselves online through Bank’s website www.bankofbaroda.co.in/careers.htm and pay the application fee using Debit Card / Credit Card / Internet Banking etc. ii. Candidates should first scan their latest photograph and signature. Online application will not be registered unless candidate uploads his / her photo and signature as specified. iii. Candidates need to upload their Bio-data while filling online application. iv. Candidates should visit Bank’s website www.bankofbaroda.co.in/Careers.htm and open the appropriate Online Application Format, available through the link mentioned in the advertisement. v. Candidates are advised to carefully fill in the online application themselves as no change in any of the data filled in the online application will be possible/ entertained. Prior to submission of the online application candidates are advised to use the “VERIFY” facility to verify the details in the online application form and modify the same if required. No change is permitted after clicking on SUBMIT button. Visually Impaired candidates will be responsible for carefully verifying/ getting the details filled in, in the online application form properly verified and ensuring that the same are correct prior to submission as no change is possible after submission. vi. The name of the candidate and his/ her father/ husband etc. should be spelt correctly in the application as it appears in the certificates/ mark sheets. Any change/ alteration found may disqualify the candidature. vii. An online application which is incomplete in any respect such as without photograph and signature uploaded in the online application form/ unsuccessful fee payment will not be considered as valid. viii. Candidates are advised in their own interest to apply online much before the closing date and not to wait till the last date to avoid the possibility of disconnection / inability / failure to log on to the website on account of heavy load on internet or website jam. ix. Bank of Baroda does not assume any responsibility for the candidates not being able to submit their applications within the last date on account of aforesaid reasons or for any other reason beyond the control of Bank of Baroda. b) PAYMENT OF FEES: i. Application fees and Intimation Charges (Non-refundable) `.600/-for General and OBC candidates; `.100/- (Intimation charges only) for SC/ ST/PWD candidates. Bank is not responsible if any of the candidates makes more than one payments. ii. Fee payment will have to be made online through payment gateway available thereat. iii. After ensuring the correctness of the particulars of the application form, candidates are required to pay fees through the payment gateway integrated with the application. No change/edit will be allowed thereafter. iv. The payment can be made by using Debit Card / Credit Card / Internet Banking etc. by providing information as asked on the screen. Transaction charges for online payment, if any, will be borne by the candidates. v. On successful completion of the transaction, e-receipt and application form with the data entered by the candidate will be generated, which should be printed and retained by the candidate. vi. If the online transaction is not successfully completed, please register again and make payment online. vii. There is also a provision to reprint the application form containing fee details, at later stage. c) GENERAL INFORMATION: i) Candidates should satisfy themselves about their eligibility for the post applied for. ii) Candidates will have to appear for the GD/interview at their own expense. However, eligible outstation SC/ST/Persons with Bemchmark Disabilities category candidates called for GD/ interview will be paid II class to & fro railway/bus fare or actual expenses incurred, whichever is less, by shortest route on production of proof of travel (rail/bus ticket etc.). The above concession will not be admissible to SC/ST/Persons with Bemchmark Disabilities category candidates who are already in service in Central / State Government, Corporations, Public Undertakings /Local Government, Institutions and Panchayats etc. iii) Candidates serving in Govt./Quasi Govt. offices, Public Sector undertakings including Nationalised Banks and Financial Institutions are advised to submit ‘No Objection Certificate’ from their employer at the time of interview, failing which their candidature may not be considered and travelling expenses, if any, otherwise admissible, will not be paid. iv) In case of selection, candidates will be required to produce proper discharge certificate from the employer at the time of taking up the appointment. v) In case it is detected at any stage of recruitment that a candidate does not fulfil the eligibility norms and / or that he / she has furnished any incorrect / false information or has suppressed any material fact(s), his / her candidature will stand cancelled. If any of these shortcomings is / are detected even after appointment, his /her services are liable to be terminated. vi) Decisions of bank in all matters regarding eligibility, conduct of interviews, other tests and selection would be final and binding on all candidates. No representation or correspondence will be entertained by the bank in this regard. vii) Intimations will be sent by email and/ sms only to the email ID and mobile number registered in the online application form. Bank shall not be responsible if the information/ intimations do not reach candidates in case of change in the mobile number, email address, technical fault or otherwise, beyond the control of Bank. Candidates are advised to keep a close watch on the authorised Bank’s website www.bankofbaroda.co.in for latest updates. viii) Any legal proceedings in respect of any matter of claim or dispute arising out of this advertisement and/or an application in response thereto can be instituted only in Mumbai and courts/tribunals/forums at Mumbai only shall have sole and exclusive jurisdiction to try any cause/dispute. 4 D. ANNOUNCEMENTS All further announcements/ details pertaining to this process will only be published/ provided on authorised Bank’s website www.bankofbaroda.co.in from time to time under Career section-Current Opportunities. Disclaimer: – Instances for providing incorrect information and/or process violation by a candidate detected at any stage of the selection, process will lead to disqualification of the candidate from the selection process and he/she will not be allowed to appear in any of the recruitment process in the future. If such instances go undetected during the current selection process but are detected subsequently, such disqualification will take place with retrospective affect. Clarifications/Decisions of the Bank in respect of all matters pertaining to this recruitment would be final and binding on all candidates. Merely satisfying the eligibility criteria norms does not entitle the candidate to be called for test/ GD/ interview. The Bank reserves the right to call only the requisite number of candidates for test/GD/ interview after preliminary screening/ short-listing with reference to the candidate’s age, qualification, essential requirements, suitability etc. The Bank reserves the right to reject any application/candidature at any stage or cancel the conduct of test /GD/ interview without assigning
GUIDELINES FOR SCANNING THE PHOTOGRAPH (4.5cmX3.5cm) & SIGNATURE : Before applying online, a candidate will be required to have a scanned (digital) image of his/ her photograph and signature as per the specifications given below:- (i) Photograph Image :- Photograph must be a recent passport style colour picture. Make sure that the picture is in colour, taken against a light coloured, preferably white background. Look straight at the camera with a relaxed face. If the picture is taken on a sunny day, have the sun behind you, or place yourself in the shade, so that you are not squinting and there are no harsh shadows. If you have to use flash, ensure there’s no “red-eye”. If you wear glasses make sure that there are no reflections and your eyes can be clearly seen. Caps, hats and dark glasses are not acceptable, religious headwear is allowed but it must not cover your face. Dimensions 200 x 230 pixels (preferred) Size of the file should be between 20kb – 200kb. Ensure that the size of the scanned image is not more than 200kb. If the size of the file is more than 200kb, then adjust the settings of the scanner such as the DPI resolution, no of colours etc during the process of scanning. (ii) Signature Imaging :- The applicant has to sign on white paper with Black Ink Pen. The signature must be signed only by the applicant and not by any other person. The signature will be used to put on the Call letter and wherever necessary. If the applicant’s signature on the answer script at the time of the examination does not match the signature on the Call letter, the applicant will be disqualified. Dimensions 140 x 60 pixels (preferred) Size of the file should be between 10kb – 200kb. Ensure that the size of the scanned image is not more than 200kb. Signature in CAPITAL LETTERS shall NOT be accepted (iii) Scanning the photograph & signature :- 1. Set the scanner resolution to a minimum of 200 dpi (dots per inch). 2. Set the colour to True Colour 3. File size as specified above 4. Crop the image in the scanner to the edge of the photograph/ signature, then use the upload editor to crop the image to the final size (as specified above). 5. The image file should be JPG or JPEG format. An example file name is: image01.jpg or image01.jpeg. Image dimensions can be checked by listing the folder files or moving the mouse over the file image icon. Candidates using MSWindows/ MSOffice can easily obtain photo and signature in .jpeg format not exceeding 200kb by using MSPaint or MSOffice Picture Manager. Scanned photograph and signature in any format can be saved in .jpg format by using ‘Save As’ option in the File menu and size can be reduced below 200kb (signature) by using crop and then resize option (Please see point (i) & (ii) above for the pixel size) in the ‘Image’ menu. Similar options are available in other photo editor also. If the file size and format are not as prescribed, an error message will be displayed. While filling in the Online Application Form, the candidate will be provided with a link to upload his photograph and signature. (iv) Procedure for uploading the Photograph and Signature :- (i) There will be two separate links for uploading Photograph and Signature. (ii) Click on the respective link ‘Upload Photograph/ Signature”. (iii) Browse and select the location where the scanned photograph/ signature file has been saved. (iv) Select the file by clicking on it. (v) Click the upload button. Your Online Application will not be registered unless you upload your photograph and signature as specified. Note :- 1. In case the face in the photograph or signature is unclear, the candidate’s application may be rejected. 2. After registering online, candidates are advised to take a printout of their system generated online application forms. 3. In case, the photograph or signature is unclear, the candidate may edit his application and re-upload his photograph or signature.